Refund policy

Returns and Exchanges

You must be 21 years of age or older to purchase or return alcoholic beverages, and a valid government-issued photo ID is required.

We accept returns within 30 days of purchase, with a sales receipt or proof of purchase, in the following cases:

  • Unopened bottles returned in their original condition, with labels and capsules intact.
  • Damaged goods — bottles that arrive broken, leaking, or otherwise damaged in transit or at delivery.
  • Flawed wine — a bottle found on opening to be corked, oxidized, or otherwise faulty. The bottle must be returned substantially full so that we can assess the fault.

Approved returns are resolved by exchange for an item of equal value or store credit. We do not issue refunds to the original payment method for wine or spirits.

What we cannot accept
  • Opened bottles that are sound but not to your taste. A wine you simply did not enjoy is not a faulty wine.
  • Unopened bottles after 30 days. We cannot verify storage conditions off our premises, and wine held in poor conditions cannot be resold.
  • Bottles without a receipt or other proof of purchase.
  • Gift cards, special orders, and event or seminar tickets. Event tickets are governed by our event terms and conditions.
Damaged on arrival

Please inspect your order on receipt. If anything is broken, leaking, or you have received the wrong item, contact us immediately at shop@mwcwine.com or (646) 712-8200 ext 2 so we can evaluate the issue and make it right. Damage in transit is covered by the insurance carried on your shipment; see our shipping policy.

How to start a return

Contact us at shop@mwcwine.com before sending anything back. Items sent to us without an approved return request will not be accepted. Approved returns are sent to:

Manhattan Wine Company
540 West 28th St Suite 1
New York, NY 10001

Cancellations

Orders cancelled after acceptance are subject to a 15% restocking fee, calculated on the value of the goods excluding delivery charges. Orders that have already shipped or been dispatched for local delivery cannot be cancelled and must be handled as a return.

Questions about this policy: shop@mwcwine.com or (646) 712-8200 ext 2.